Ref: HP905-578

Job description / Role

Employment: Full Time

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

The Officer, Operational Control will be responsible for managing End to End process performance data, build data models, analyze process KPI trends, create MIS dashboards and recommend opportunities for improvement based on the data trends. Facilitate designing, developing and managing BI solutions. Analyse business processes, facilitate data collection, data analysis and presenting information through reports and visualization dashboards on a daily/weekly/monthly basis to the key stakeholders

- Work closely with Business, Operations, IT and other areas of the bank to provide data related support, data research, data management and reporting

- Organise and lead discussions with business, IT and operational data owners

- Coordinate with stakeholders to understand business processes, understand database structures and address business problems

- Work with a variety of data sources and provide actionable insights from massive datasets to enable business decisions

- Troubleshoot and investigate anomalies in data to streamline reporting

- Perform extensive data validation and quality assurance within large datasets

- Build data models for use in automated reporting and statistical analysis

- Develop new standards for data validation wherever is necessary

- Enhance the STP percentage in Central Operation to eliminate manual effort

- Build new reports for STP/NSTP volume along with percentage, wherever is necessary to drive stakeholder/management decision making

- Improve existing business object report formatting against legacy report to enable onshore & offshore segregation for COD dashboard/Management update

- Improve business object (BO) legacy report formatting for COD dashboard/Management update to enable onshore and offshore data visualization, productivity & decision making

- Develop and maintain automated dashboards, KPI/metrics reports and data visualisation to increase data accuracy, stability and overall performance

- Evaluate End to End process performance KPIs for inefficiencies and gaps in data reporting to create automated dashboards and customer journeys

- Identify opportunities to improve data and business processes using BI tools

- Perform data management and build data governance processes

- Communicate effectively with all stakeholders on the progress of a project and manage expectations of stakeholders and overcome any conflicts by effectively engaging them in a timely way. Actively seek new and leading technology/digital solutions to continuously improve and modernize the business processes.

- Contribute towards implementing the Governance & Operational Control Program/standards and driving the culture and mind set throughout CBD.

- Actively seek new and leading technology/digital solutions to continuously improve and modernize the business processes.

Requirements

- Finance, banking, accounting, business or risk management degree or qualification.

- Green Belt or Black belt in Lean Six Sigma and PMP and relevant data science qualifications.

- Last 5 to 7 years' experience in data modelling, Visual Basic and Business Intelligence

- Excellent understanding of banking domain, database management systems and ETL framework

- Familiarity with visual dash boarding tools like Power BI / Tableau and experience on Python or other languages

- Proficient with Power BI, Tableau, VBA and MS Office

- Strong stakeholder management skills across business and functional areas.

- Ability to multi-task and work independently as well as part of a team; self-motivated

- Excellent verbal and written communication skills

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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