Omni - Channel Development Manager

Azadea Group

Dubai, UAE

Ref: KP561-1740

Job description / Role

Employment: Full Time

The Omni-Channel Development Manager is responsible for the roadmap and expansion of eCommerce and digital channels, both organically and in new markets, by planning and implementing projects and initiatives in line with the company strategy.

He/she is also in charge of ensuring seamless omnichannel integration across digital and physical touch points, delivering the same brand promise and experience to customers

Key Accountabilities
- Develop and implement the eCommerce channel strategy, inclusive of geographies roadmap, UX/UI, pricing and promotional strategies in such a way as to avoid channel conflict with offline and allow for profitable growth in line with the brand and company strategy.
- Manage all aspects of web analytics and ensure periodic reporting of business performance to cross-functional and leadership teams with a focus on actionable insights that can impact short/long term strategy.
- Act as the custodian for the brand's omnichannel promise, while ensuring that the offering is as close as possible across all the brand's consumer touchpoints, inclusive of eCommerce, physical stores, loyalty app and ticketing.
- Be the key point of contact for category, sales/store, and commercial teams, to support the continuous enhancement of the online execution's best practices.
- Act as the relationship manager for eCommerce solution partners, platforms, integrator, content providers and hosting partners.
- Drive the project management, QA and testing across maintenance and new developments, ensuring the buy-in and support of all stakeholders.
- Act as a partner with product teams to determine portfolio roadmap and establish successful platform strategies.
- Plan, oversee, and drive the launch all new eCommerce and omnichannel projects, including launches in new market, as well as new functionalities and programs in existing markets.
- Conduct periodic reviews of customer insights data and translate the findings into platform enhancements and revenue growth opportunities.
- Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and potential.


Qualifications, Experience, Knowledge
- Bachelor's degree in Business Administration or Marketing: Master's is a plus.
- 7+ years of experience in similar role out of which a minimum of 4 years in e-commerce management (ideally in a multi-channel environment), experienced in change management and project management.
- Worked on multiple projects in a fast-paced environment.
- Demonstrated proficiency with P&L, ROI evaluation, Brand and Retailer financial performance indicators.
- Experienced in managing large amounts of data from multiple platforms into actionable insights, utilizing data to build strategy and clearly communicate strategies to internal and external stakeholders.
- Fluency in English.
- Proficiency in MS Office.

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.

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