Omni-Channel Fulfilment Operations Specialist

Chalhoub Group

Dubai, UAE

Ref: GP285-4096

Job description / Role

Employment: Full Time

Omni-Channel Fulfilment Operations Specialist - Michael Kors


For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Omni-Channel Operations Lead

Job Description

Our Omni-Channel Operations Lead is responsible for coordinating big projects and/or managing small projects in the scope of the company's Omni-channel program such as Order Management and Product Management implementations across different brands.

A successful candidate will identify deviations to project timelines and resources and report in a timely manner, helping to deliver the project on time and within scope. H/she will be responsible for making sure the project is well documented and will ensure that governance is followed. H/she will be able to coordinate projects in Waterfall as well as Agile/SCRUM methodologies.

We are looking for people with proven experience in project management that involves both technological as well as change management and business process engineering components.

Ideally, the candidate will possess relevant experience in Retail, Wholesale and Distribution of consumer goods domains and will have experience in coordinating cross-functional projects in a project management or product management capacity.

This position focuses on Level shoes E-commerce operation online order fulfilment and Delivery/Collection process, performance improvement, Manage all enhancement relevant operational inputs for OMS, CARRIYO and Magento, Jira. Effective communication with Level product, MKT and trading team. Review and monitoring all courier performance and ensure necessary enhancement and development by coordinating with all stake holders.

Key Responsibilities

- Coordinate Omni-Channel Projects under the supervision of a Fulfillment and last mile Manager
- Support on project plans and task lists (KSA, KWT and International expansions)
- Communicate and report on the progress of activities on a weekly basis to all stakeholders
- Manage the project repository and keep project documents up to date
- Proactively highlight risks and propose mitigation plans
- Mobilize and request for resources as required
- Review CS feedback analysis (Weekly) for fulfillment (Pick and Pack) and last mile.
- SLA monitoring of all courier and manage their performance.
- Last mile Weekly reconciliation (Sunday and Wednesday) to identify and act on necessary action plan.
- Monitor return Flow and ensure Fifo/Concession's priority.
- Validate all courier Invoice and confirm to finance.
- Budget tracking and monitor all expense and highlight to respective with action plan.
- Manage relationships with service providers, partners and suppliers that are part of the program
- Create and establish a productive work environment for all teams involved.
- Manage OMS and Carriyo tickets and Jira system.


What you'll need to succeed

- Great understanding of omni-channel logistics operations
- Understand how inbound, outbound and last mile logistics operate
- Working experience with omni-channel operations optimisation
- Able to lead top-to-top risk mitigation discussions with key stakeholders - internal and external
- Strong understanding of present and up-and-coming technologies to accelerate the value of SCM
- University degree in Business Administration, Economics, Supply Chain or any relevant field
- Excel and reporting skills
- Excellent problem solving skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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