Omni-Channel Operations Assistant Manager

Chalhoub Group

Dubai, UAE

Ref: GP285-2210

Job description / Role

Employment: Full Time

Who we are

We are a leading luxury retailer in the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of our organisation's growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What you'll be doing

- In partnership with our operations and supply teams, ensure accurate inventory levels across sites.
- Work with Operations partners on special projects like custom product setups, bundles, and kits.
- Be the conduit between Ecommerce business and the Customer Experience team to solve customer issues with the website experience, fulfillment, payment.
- Work with eCommerce team to review/setup operational KPIs and deliver on those KPIs working with distribution team, warehouse team and external vendors.
- Responsible for assisting in the creation and implementation of training programs for associates in the stores to improve communication between eCom, marketing and stores.
- Responsible for documenting operational requirements to create new or update current standard operating procedures (SOPs) including business process flows.
- Mentor and develop team members to enable personal and professional development
- Forecast and project inventory levels to optimize speed of delivery and location optimization based on customer location. Optimize stock levels both in key stores and warehouse.
- Evaluate current procedures, determining opportunities for continuous improvement, and implementing updated processes across different channels and stores.
- Partner and enable key relationships between brand team, fulfilment team, DSP's & store ops team.
- Identify loss of revenue areas such as returns and cancellations and ensure maximum deliveries with least business driven cancellations.
- Prepare monthly performance deck for the higher management highlighting the key KPI's, achievements, shortfalls and action plans.

Requirements

What you'll need to succeed

- You currently work in an Omi-Channel Operations Management role
- You ideally currently work within for a Fashion or Beauty industry
- You have mentored and managed a team
- You have 5+ years of experience
- You can think outside the box and are solutions driven

What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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Operations Assistant salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience