Omnichannel Experience Specialist

Job description / Role

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.

Key Responsibilities:
- Define and manage omnichannel standards and guidelines.
- Ensure consistent information, tone, and customer experience across all channels.
- Support channel integration efforts and cross-channel handoff design.
- Review customer-facing content across channels to avoid inconsistencies.
- Work with digital, IT, and operations teams to enhance channel strategy.

Qualifications:
- Bachelor’s degree in Communications, Marketing, Business Strategy, or related field.
- Experience in omnichannel management, channel strategy, or CX governance.
- 2-7 years of experience (depends on educational attainment)
- Strong skills in content governance, communication standards, or channel optimization.
- Arabic language is mandatory but not required

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies.

About the Company

About Us Helping professionals grow. Supporting businesses thrive.

Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.

Our team specializes in recruiting for roles across key industries, including but not limited to: - Healthcare and Life Sciences - Engineering and Construction - Technology and Digital - Finance and Accounting - Hospitality and Retail - Government and Emiratization

Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.