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Job description / Role
Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 35 million visits to its catalogue of more than 600,000 unique products in 20 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.
With more than 3,000 employees, we operate with the scale and ambition of a big corporation, but we cultivate a strong entrepreneurial and nimble mindset to ensure we execute with speed and efficiency. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and Kuwait, and leading Product and Engineering centers in Jordan and India. We offer competitive salaries and benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry.
PRIMARY RESPONSIBILITIES
- Manage new and existing Marketplace sellers
- Onboard seller inventory on the platform
- Understand and resolve seller issues by working with multiple team internally.
- Liaising with the internal teams to ensure that the ETAs for listing live date, shoots etc are met.
- Manage respective Seller account for the first three months and ensure minimal drop-offs from the platform.
- Take ownership of sellers and drive their performance KPIs.
- Talk to your respective sellers daily
- Be the subject matter expert on "how to establish business on souq.com" on souq.com through the Onboarding function.
Requirements
- Minimum 1 years of experience in account management
- Bilingual (English and Chinese)
- Experience in ecommerce and consumer internet industries is highly desirable
- Analytical and data driven with good knowledge of MS excel and its functions.
- Prior Experience of training teams/ groups will be preferred.
- Functional knowledge of Arabic and experience in Middle East is a big plus
CORE COMPETENCIES
- Detail oriented
- Customer oriented
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.