Onboarding And Client Services Lead

Job description / Role

Charterhouse has been exclusively mandated by a leading global professional services organisation to recruit an Onboarding & Client Services Lead.

The Onboarding & Client Services Lead plays a critical role in managing the end?to?end onboarding process for all new hires. The ideal candidate will bring strong recruitment and onboarding expertise, with particular experience in UAE employment requirements, visa processing, and supporting candidates relocating to the Middle East. This includes providing guidance on family visas, schooling, accommodation, and other key aspects of regional relocation.

The Onboarding & Client Services Lead will demonstrate a solid background in recruitment and talent acquisition, supported by exceptional communication and client management capabilities. This role requires close collaboration with hiring managers and HR teams, ensuring that the company’s values are consistently reflected throughout the recruitment and onboarding experience

This is a great opportunity to work closely with hiring managers to assess staffing needs and define candidate requirements, while also partnering with clients to provide informed guidance on onboarding costs and prepare accurate quotations. Responsible for maintaining an effective applicant tracking system to ensure full visibility of employee data, delivering comprehensive orientation sessions to support the seamless integration of new hires, and collaborating with HR to continuously enhance the onboarding experience and strengthen employee relations. The role further involves supporting and elevating the company’s employer brand through innovative recruitment marketing, staying current with emerging recruitment technologies and industry trends to optimise processes, and ensuring strict compliance with all relevant UAE employment laws.

The ideal candidate will hold a degree and bring a background in recruitment, talent management, and administration, with 3–4 years of experience in recruitment, onboarding, and administrative functions. This opportunity is well suited to candidate currently working in a recruitment agency who is seeking an in?house role while still enjoying the full client and candidate journey. The candidate requires the ability to operate effectively in a fast?paced environment, demonstrate strong attention to detail, and apply prior experience working within the UAE. The successful candidate will be capable of working both independently and collaboratively, managing multiple projects simultaneously, and communicating with clarity and professionalism in written and verbal English. This position is ideal for candidate who thrives in a dynamic setting where no two days are the same.

About the Company

Charterhouse Middle East was formed in 2004 following the successful launch of Charterhouse Australia in 2003. Following its initial success, Charterhouse has established itself as a reputed recruitment specialist in its industry with footprints in Asia (Hong Kong and Singapore), Australasia (Sydney and Melbourne) and the Middle East (Dubai). We offer professional and bespoke contingency and retained search services across a variety of industrial sectors as well as bespoke RPO services tailored to service to our clients specific requirements. Charterhouse Labour Solutions which provides Employee Outsourcing, HR solutions and Payroll Services, making Charterhouse one of only a handful of organisations within the UAE able to offer this service with a license issued through the Economic Development Department.

One of the keys to our success is our staff, they possess a track record of recruiting in both the regional and international markets, with a specialised understanding of their market space. This, we believe, offers the best platform of service to our client and candidate base. In addition, our team is offered the strongest candidate generation and marketing tools, an exceptional database and support from an experienced administration and research team, to ensure that we can provide the best possible service levels. We strive to achieve excellent levels of service. Our consultants are specialists within their respective markets and hence are able to provide specialist market insights, salary trends, and are able to network with candidates who are both active and passive opportunity seekers.

Valuing People, Creating Opportunity