Onboarding Officer

Job description / Role

Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing
As Onboarding Officer you will be responsible for delivering a first-class onboarding experience for all new hires across the Chalhoub Group. You will be the primary point of contact for our newest team members and ensure that they have a positive people experience at all stages of their onboarding journey.
To achieve this you will create and nurture relationships with the HR Services, Administration & Talent Acquisition teams and build the necessary processes & procedures around the neighboring departments to support the new Hybrid Onboarding People Experience Journey.

Your responsibilities will include:
• Acting as the primary point of contact for all new hires from the moment of offer acceptance through to completion of probation
• Working with the HR Operations team to coordinate a smooth joining process for both local and overseas hires. This will include overseeing visa processing, relocations, benefits activation, schooling, accommodation, medical cover etc - keeping the new joiners well-informed of process and timelines at each stage of the process
• Set up, govern, and create regular communication channel through our dedicated email mailbox for all eight countries across the group
• Ensure our new joiners are welcomed to the business and receive their personalised welcome gifts, IT equipment, systems access and appropriate induction
• Manage the new joiner community for new hires to ensure all relevant milestones and training is completed in the first 3 months
• Ensure all new joiners are introduced to Chalhoub staff benefits and discounts
• Develop onboarding/induction programmes that ensure all new joiners are connected with their brand, their line managers and all other relevant departments in the wider business
• Strive for the best - seek out opportunities for process improvements and efficiencies and find ways to continuously improve the people experience

Requirements

What you'll need to succeed
• Experience in a high-volume onboarding role within the UAE
• Experience of developing personalised onboarding and induction processes
• Good working knowledge of UAE hiring and visa processes
• Be an expert in all things Onboarding and be determined to deliver the best possible people experience to our new joiners

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.