Job closed
Ref: HP698-15516
Job description / Role
Overview of the role
The Online Merchandiser manages and executes end-to-end trading and merchandising operations to achieve e-commerce revenue targets and associated KPIs for Sandro, Maje, and Ted Baker. This role encompasses forecasting, revenue analysis, merchandising strategies, content management, and website trading performance.
What you will do
Driving On-Site Performance
- Identify and implement data-driven opportunities for improvement, including design optimization through testing, enhancing site search, and streamlining the customer journey to improve conversion rates.
- Leverage Voice of Customer (VOC) insights to refine the product offering and optimize the onsite user experience.
Assortment Management
- Support merchandising activities such as creating collection pages and visual merchandising (VM) in alignment with brand guidelines.
- Assist with the setup and execution of online campaigns for paid marketing, email, SMS, and other channels.
- Provide ad-hoc, daily, weekly, and monthly reporting support to the online merchandising team.
Merchandising
- Execute data-driven product merchandising across the homepage, categories, sub-categories, and landing pages.
- Create and manage collection pages and promotional categories in line with the brand calendar.
- Coordinate promotional activities and perform daily site audits.
- Ensure product data accuracy, including titles, descriptions, content, pricing, and availability.
Product Life Cycle Management
- Manage new product launches, product substitutions, and end-of-life product processes.
Website Animation & Updates
- Update homepage, category, campaign, and brand landing pages.
- Manage promotional calendars and campaigns.
- Highlight unique selling propositions (USPs) effectively.
Website Maintenance
- Contribute to achieving financial targets through effective merchandising and trading strategies.
- Maximize cross-selling, up-selling, and product positioning opportunities while maintaining stock availability.
- Ensure 100% accuracy of product content and assets for products going live.
- Collaborate with the e-commerce manager to execute marketing and promotional plans, including email campaigns and homepage content.
- Conduct competitor and market analysis, identifying opportunities and risks.
- Foster strong relationships with internal teams and ensure timely, accurate execution of tasks.
- Support e-commerce projects and initiatives, ensuring high-quality delivery in collaboration with internal stakeholders.
Required Skills & Competencies
- Strong commercial acumen with the ability to focus on trading performance.
- A keen eye for product selection and merchandising.
- High customer focus with a strong understanding of customer needs.
- E-commerce operations, especially fulfillment and post-purchase behavior.
- Analytical and numerical skills with hands-on experience with MS Excel, PPT, and GA.
- Experience in digital marketing KPIs and how digital marketing works for e-commerce transactional websites.
- Experience in e-tail and retail environments is essential.
What equips you for the role
Minimum Qualification and Knowledge
- Education: Diploma in Marketing or equivalent.
- Minimum Experience: 2+ years of experience in an e-commerce or merchandising role, preferably within a multi-channel retailer or pure-play environment.
- Solid understanding of e-commerce operations and retail processes.
- Proven ability to build strong relationships with key stakeholders.
- Experience with platforms such as Shopify or similar.
- Strong commercial acumen with the ability to focus on trading performance.
- A keen eye for product selection and merchandising.
- High customer focus with a strong understanding of customer needs.
- Analytical and numerical skills with hands-on experience with MS Excel, PPT, and GA.
- Experience in e-tail and retail environments is essential.
We're here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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