Online Merchandiser | Retail | Marks And Spencer

Job description / Role

About the company

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are seeking a capable and detail-oriented Online Merchandiser to support the operations and trading execution across M&S websites and third-party Quick Commerce platforms (e.g., Deliveroo, Foodpanda, Instashop, Grab). This is a dual-role outsourced position, managed by a partner agency but fully integrated with M&S internal teams. The ideal candidate will combine hands-on experience in catalogue maintenance, and platform coordination with strong commercial awareness and a proactive mindset.

What you will do

Description of accountability:

Website Operations (KIBO)

Execute day-to-day website updates using the KIBO platform.

Support content creation teams by building landing pages, campaigns, and seasonal features.

Support website refresh and merchandising activities to increase conversion.

Coordinate with merchandising teams to ensure timely go-live of new products.

Ensure that products are accurately tagged, categorized, and optimized for search and SEO.

Assist in the testing and publishing of content, ensuring high standards of accuracy and customer experience.

Quick Commerce Platform Management

Manage product catalogue listings, stock sync, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms.

Coordinate the upload and maintenance of digital assets aligned with marketing campaigns and promotions.

Monitor platform-level KPIs (order availability, cancellation rates, delivery windows) and resolve issues with urgency.

Adapt creative content (product names, descriptions, imagery) as needed for local relevance and platform guidelines.

Campaign Execution & Digital Asset Coordination

Liaise with internal teams to gather and upload marketing assets for campaigns (email, homepage banners, push notifications, PPC).

Build content briefs according to business direction and trends.

Maintain a tracker of go-live timelines across both web and partner platforms.

Coordinate with SEO and performance marketing teams for content optimization and keyword usage.

Reporting & Analytics

Generate and share daily/weekly reports on content status, product availability, platform performance, and campaign execution.

Provide insight-based recommendations to improve digital execution and site/platform KPIs.

Collaborate with the Trade Manager and trade teams to refine digital merchandising based on data trends.

Required skills to be successful

Excellent organizational and time management skills.

Strong written and verbal communication in English (Arabic is a plus).

Detail-oriented with the ability to handle multiple platforms simultaneously.

Proactive, reliable, and solutions-driven.

Strong team player who can work independently and take initiative.

Ability to adapt visual assets or content for local markets where needed.

What equips you for the role

Bachelor degree with 3+ years in an Online Merchandiser, Web Content Manager, or Online Trading role.

Experience working with CMS platforms (preferably HCLDX) and eCommerce backends (e.g., KIBO, SAP).

Exposure to or direct experience managing listings and operations on Quick Commerce platforms is a strong advantage.

Comfortable using web analytics tools (e.g., Google Analytics, platform dashboards).

Strong MS Excel and reporting capability.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.