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Operation Manager - Limousine Services

Infinite Ties

Dubai, UAE

Ref: SP094-08

Job description / Role

Employment: Full Time

• Recruit, select, train, assign, schedule, coach, counsel and discipline employees and chauffeurs.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Fleet management and maintenance
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor and operational budget expectation
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Responsible to liaise and manage sales executives and ensure sales targets are met.
• Ensure maximization of fleet utilisation and maximization if profitability.
• Run a safe, injury/accident free workplace
• Responsible for all aspects of vehicle maintenance and operations.
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as RTA , police, health and safety agencies.
• Manage relationships with key operations vendors.
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the finance manager and team to perform analysis of our operational cost and ensure we are utilizing our fleet effectively, purchasing the right vehicles, maintaining solid data and reduce wastage expenses
• Communicate with legal counsel and PRO department to ensure all processes remain compliant with LABOR and RTA other governmental regulations

Operations Manager top skills & proficiency:
• Leadership
• Conflict Management
• Business Negotiation
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking and Problem Solving Skills
• Planning and Organizing
• Communication Skills
• Persuasiveness
• Influencing and Leading
• Delegation
• Team Work
• Negotiation
• Adaptability
• Stress Tolerance


Skills Preferred
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking and Problem Solving Skills
• Planning and Organizing
• Communication Skills

Required Education and Experience
• Basic Bachelor’s degree
• Minimum 5 years’ experience in UAE preferably in Limousine industry or Travel industry

About the Company

Infinite Ties is HR consultancy & recruitment firm that partners businesses with their requirements and supports them in placement of right talents, review and implementation of policies and procedures. At Infinite Ties, we are highly devoted to providing excellent service, long term relationship and competitive pricing

We are committed to helping organizations become more productive and profitable through effective and efficient relationship strategies and tailor-made solutions for their business.

We also incorporate innovative means to procure right professionals. Our experts focus on online media to make sure that our clients receive the most suitable candidates for their organization. With our industry expertise, we understand that companies today require more than a skilled candidate; they reach for employees who are honest, productive, exhibit a positive attitude and have good team spirit.

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