Job closed
Job description / Role
DESCRIPTION
About PayFort, an Amazon Company:We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. PayFort is part of Souq Group, established in 2013. PayFort is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.
PRIMARY RESPONSIBILITIES:
· We are looking for a program manager to lead and drive Operational Excellence initiatives, strategizing and shaping our long-term vision and re-engineering processes accordingly. You will own major deliverables end-to-end, drive roadmaps, and provide leadership to the project stakeholders.
· Work with internal teams (i.e. product, technology, etc.) as well as external teams (merchants, banks, etc.) in developing a strategy and road map to provide compelling capabilities for merchants that help them succeed in their business goals.
· Responsible for the overall process life cycle from onboarding merchants to transacting through Payfort as per BAU; and manage complex projects.
· Instill best practices across processes and documentation, and deliver high-quality work on tight schedules, across the organization, with primary focus on Business Operations.
· Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints..
· Operational Excellence: lead initiatives to drive continuous improvement of existing processes, systems and controls or launch new ones.
· Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects
· Drive a Zero Defect culture by managing controllable root-cause defects and ensure implementation of controls and minimize losses
· Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.
· Demonstrated capability to provide in-depth payments operations leadership to agile teams.
Requirements
BASIC QUALIFICATIONS:
· Proven experience with process improvement:
· 5 years of Project/Program Management experience and application of Lean/Six Sigma methodologies to achieve Operational Excellence.
· Certified Project Management Professional (PMP)
· Certified Six Sigma Green Belt
· Demonstrated ability of working in complex cross cultural environments to drive business process change.
· Ability to excel in a fast-paced, startup-like environment.
· Proven verbal and written communication skills, presenting to senior executives.
· Demonstrated ability to deliver both strategic and tactical results from inception to completion.
· Excellent planning and execution skills. Meticulous and methodical, detail oriented with a demonstrated ability to dive deep and ask the right questions.
· Proven track record of achieving insight through analytic or quantitative methods.
· The ability to handle multiple competing priorities.
· Bachelor's degree.
PREFERRED QUALIFICATIONS
· Graduate degree (Master's / MBA).
· Certified Six Sigma Black Belt· 10+ years' professional experience in payments, e-commerce, retail or service industry.
· Experience in the MENA region.
· Prior knowledge of payment processing operations.
· Ability to think and act both strategically and tactically.
· Demonstrated capability to provide depth and breadth technical leadership to agile teams.
· Skills to evaluate external research data to analyze the trends and key insights in broader market.
· Analytical skills to mine internal Amazon data to identify opportunities for improvement.
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.