Operations and Client Relation Executive

Job description / Role

Position Title: Operations and Client Relation Executive
Employment Type: Full Time
Salary: All inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
One of the UAE’s largest and most trusted business setup firm that has been in the market since 2010 offering value added services to help their clients sustain and grow their businesses.

Job Role:
• Proactively manage clients journey through renewal process
• Maintain ongoing relationship with clients through quality contact and addressing problems as they arise
• Maintain accurate customer contact records within Zoho CRM – Website, social media page, number of visas in the company, business activity, issues that have arisen
• Coordinate with the Account Management Team in the fulfillment of the client’s request
• Coordinates with all departments to ensure that client satisfaction is maximized; involvement in trade license and visa processing
• Coordinate payment pickup, accept payment and prepare paid receipts; coordinate with Accounts Team on the endorsement of payment

Requirements

Requirements:
• Open to EUROPEAN, ASIAN and ARABIC candidates; Male/Female, 45 years and below,
• Bachelor’s degree in any related field, Master’s Degree is an advantage
• Minimum 3 years of work experience in a similar role, preferably in the business setup industry
• Highly experienced in trade license and visa processing, involvement with DED
• Proven track of record in renewal process and client management
• Must be able to achieve individual or group targets
• Fluent in English, oral and written with exceptional negotiation skills
• UAE driver’s license holder is an advantage

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.