Operations Coordinator – Aldar Retail Management

Job description / Role

Al Jimi Mall is looking for a passionate Operations Coordinator – Retail to play a hands-on role in the day-to-day operations of Aldar’s retail portfolio in Al Ain. This role offers exposure to live mall operations, close collaboration with retail tenants, and the opportunity to be part of a team that keeps vibrant shopping destinations running smoothly, safely, and efficiently.

Key Responsibilities

Operations & Service Coordination

• Support daily mall operations including security, housekeeping, maintenance, parking, and customer service.
• Ensure consistent service quality and operational standards across assigned retail assets.
• Monitor on-site service providers and support compliance with agreed service levels and SLAs.

Tenant Engagement

• Act as the primary operational point of contact for retail tenants.
• Coordinate tenant access, maintenance requests, fit-out activities, and operational approvals.
• Proactively follow up on tenant issues to ensure timely resolution and strong working relationships.

Health, Safety & Mall Compliance

• Support health & safety practices to maintain a safe environment for shoppers, tenants, and staff.
• Assist with inspections, audits, incident reporting, and corrective action tracking.
• Support emergency preparedness, drills, and daily safety compliance within an active mall environment.

Events, Activations & Peak Trading Support

• Support operational planning and execution of mall events, promotions, and activations.
• Provide operational coverage during peak trading periods, weekends, and public holidays.
• Assist with special projects and cross-mall operational initiatives.

Reporting & Coordination

• Maintain accurate operational logs, permits, and documentation.
• Prepare routine reports and trackers related to mall operations, incidents, and service performance.
• Coordinate closely with internal teams including Leasing, Marketing, and Facilities to ensure seamless mall operations.

Qualifications & Experience

• Diploma or Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
• 2–4 years of experience in retail mall operations, facilities management, or property management.
• Experience within the UAE retail or mixed-use environment is preferred.
• Multi-site or shared-services experience is an advantage.

Skills & Competencies

• Strong coordination, organizational, and stakeholder management skills.
• Ability to manage operations across multiple assets in a structured and disciplined manner.
• Excellent communication skills; English is mandatory, Arabic is an advantage.
• High attention to detail with a proactive, problem-solving mindset.
• Proficiency in MS Office and reporting tools.
• Customer-focused approach aligned with Aldar’s service excellence standards.

• 2–4 years of hands-on experience in retail mall operations, facilities management, or property management.
• Proven exposure to live shopping mall environments (preferably in the UAE), supporting day-to-day operations.
• Experience working across multiple operational functions such as security, housekeeping, maintenance, parking, and customer service.
• Previous experience in a multi-site or portfolio-based retail environment is an advantage.

About the Company

Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work.

It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region.

We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships.

Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.