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Job description / Role
Operations Coordinator
Make a difference every day
This role is for the Redline Extension project and will commence in Q1 2020. At this time we are seeking to identify internal employees in advance, in order to provide the necessary training. Interested employee will be subject to the standard recruitment process and selected employees will be included on a department succession plan.
The Job Opportunity
Serco Dubai Metro is currently looking for an Operations Coordinator to join the Redline Extension Operations team. The purpose of this position is to provide administrative and clerical support to the Head of Passenger Services Department and Operation Control Centre of Serco Dubai Metro.
Key accountabilities
• Responsible for providing administrative support to the Head of Passenger Services and OCC Operations Manager including diary management, official letters, emails, reports, minutes of meetings and maintenance of action registers;
• Responsible for scheduling meetings and coordination with the other Operations Section Administrators to ensure an efficient level of general office support activities including filing system, diary keeping, stationery and meeting rooms management;
• Responsible for maintaining and organizing Operations Daily Review Meeting, update and finalize the reports and submit to RTA. Ensure Action Log is always updated;
• Main point of contact for the orderliness of the Passenger Services Department and Operations Control Centre files (procedures, work instructions, forms, notices, letters) in the shared drive as well as archiving the files in the shared drive;
• Responsible for preparing Document Definition and Approval Form (DDAF) for update on Operations Work Instructions, Procedures, Forms and Manual, keep track of documents in review, prepare the Briefing Note and submit the final copy to Document Controller;
• Raise and process Purchase Orders and Business Expense Report through SAP;
What we are looking for in our candidates:
• Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information;
• Dynamic, high energy individual who can support several groups/sections within a department;
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organization;
• Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
Requirements
Specific requirements
• Ideally a degree holder or high diploma of post-secondary education in Business Administration or related discipline;
• Minimum of 3 years, preferably 5 years experience in providing administrative and clerical support to executives and group of individuals in a fast-paced environment;
• Proficient in Microsoft Office applications (Outlook, Word, Excel and PowerPoint), SAP and ability to learn new software based applications;
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.