Operations / Customer Service Representative


Dubai, UAE

Ref: OP576-1183

Job description / Role

Employment: Full Time

The Operations / Customer Service Representative will be involved in all parts of the business. From ordering, quotations, invoicing, insurance and logistical execution through import and export processing. The role will also entail the response on customer enquiries and the processing of warranty claims. Providing excellent customer service is essential in this position.

Duties and Responsibilities:
- Help manage current customer accounts.
- Assist with processing sales orders and proforma invoices
- Generate supplier orders
- Update accounting system and book shipments with forwarder
- Follow up supplier progress
- Send out daily customer status reports
- Compile shipping documents including commercial invoice and packing lists
- Arrange shipping insurance
- Load payments on system
- Execute customer requests and process warranty claims
- Excellent multitasking skills within their work space as well as computer software programs.
- Be a professional representative of our company

AED 9,000 to 9,500 per month inclusive of fixed allowances.


- High quality written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.

About the Company

Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region.

With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific.

Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services.

Guildhall is the partner of choice.

Get personalised updates on latest vacancies
Candidates who applied for this job also applied for:
Customer Service Representative Easy Apply
RTC-1 Employment Services
Dubai 20 Jun
Customer Service Coordinator (HVAC) Easy Apply
ManpowerGroup Middle East
Abu Dhabi 8 Jun
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Customer Service Representative salaries in Dubai

Average monthly compensation
AED 4,500

Breakdown available for industries and years of experience