Operations & Customer Service (Sea Export)

Job description / Role

• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.
• Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.
• Ensure pricing aligns with company margin targets and operational feasibility.
• Follow up on quotations to maximize conversion of leads into confirmed shipments.
• Proactively communicate with existing and potential customers to build and maintain strong business relationships.
• Understand customer requirements thoroughly and offer tailored shipping solutions.
• Promote value-added services to enhance profitability and customer satisfaction.
• Ensure high levels of responsiveness and service quality at all times.
• Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.
• Monitor shipment progress and provide proactive status updates to clients.
• Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures.

• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry.
• Strong understanding of international trade practices and carrier rate structures
• Familiarity with industry regulations, customs requirements, and shipping documents is advantageous.
• Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.

Salary:
AED 12,000 to 15,000 per month inclusive of fixed allowances.

About the Company

Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.

Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.