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Operations Director

Robert Half


Ref: HP341-356

Job description / Role

Employment: Full Time

The Role

Primarily responsible for the coordination across the group, providing operational support and information to the Management Team. The Operations Director will be responsible for leading the company's day-to-day operations.

Key Responsibilities

* Improve operational and strategic performance.
* Ensure coordination and collaboration between business units and cross-functional support areas and to lead the execution of strategies developed by the senior management team.
* Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
* Develop, implement and maintain knowledge of company policies, procedures and processes.
* Manage relationships/agreements with external partners/vendors
* Provide operational leadership and business acumen to all areas of the Group and working cross functionally as a strong business partner to the Group CFO
* Define the role and responsibilities, recruit, manage, and measure KPIs of the team members to deliver the key objectives.
* Ensure that the company runs with legality and conformity to established regulations
* Bringing broad business and operational acumen in order to cover all aspects of operations.
* Build a best-in-class operational organisation/ team bringing increased efficiency, visibility, quality, customer service, compliance and predictability of service delivery, systems and processes.
* Implement internal controls and risk management strategies - ensures the integrity of operational delivery through implementing appropriate policies, procedures and systems, in accordance with required health & safety, regulatory and other risk management principles.
* Accountable for customer satisfaction in terms of service and value for all associated support services.
* Work in collaboration with the company's other functional areas to ensure effective delivery of all aspects of the operational plan.
* Ensure optimal deployment of resources to achieve business goals.
* Lead weekly departmental meetings and actively participate in other meetings (internal & external) as and when required.


* Experience in the UAE/Region is strongly desired.
* Track record of successfully leading an effective team, enabling the team to perform well on an individual and collective basis.
* Experience of meeting and exceeding challenging objectives and targets that contribute significantly to organisational performance.
* Experience within a sporting organisation is desired.
* Proven experience of an effective approach to problem solving that contributes to the overall performance of the organisation.
* Knowledge of the industry's legal rules and guidelines
* In depth experience of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
* Working knowledge of data analysis and performance/operation metrics Key Competencies
* Must demonstrate operational capability and an ability to lead a team with a reputation for outstanding execution.
* Strong commercial awareness.
* Project management skills - ability to coordinate complex and multiple projects.



* BSc/BA in business administration or relevant field; MSc/MA will be a plus
* 7+ years post-qualification desirable.
* Project Management qualification advantageous.

About the Company

Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world\'s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide.

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Operations Director salaries in UAE

Average monthly compensation
AED 34,500

Breakdown available for industries, cities and years of experience