Operations & Facilities Manager - IKEA

Job description / Role

Operations & Facilities Manager - IKEA - YAS Island, Abu Dhabi

Job Purpose:
- You will ensure that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment.
- You also be in charge of the cleanliness of stores inside areas and parking and outdoor areas, including the store facade and roof.

About the Job:

SISAN (store in shape as new)
- To ensure that the store is clean – all customer areas, offices, and other non-customer facing departments
- To ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed
- To re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible
- To ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.
- To carry out audits on the external cleaning supplier, using checks and audits
- Drive performance through KPI’S, meetings and regular update meetings
- To ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS.

H&S
- To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time
- To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings
- To schedule and action yearly plans for evacuations, generator tests and power failure simulations;- To implement processes and actions to ensure store safety
- To review and change current processes where needed to enhance store safety: checklists, etc
- To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night
- Involvement in crisis management routines and manual documentation
- To ensure all external suppliers working in IKEA are aware of Evacuation procedures and H&S requirements whilst working in our stores
- Ensure sufficient fire marshals/first aiders are on duty at all times and that there is a calendar for regular refresher training

Security
- To carry out audits on the external guarding supplier, using sec checks and audits
- Drive performance through KPI’S, meetings and regular update meetings
- To ensure a well-trained security workforce on IKEA store evacuations and their role, customer service and general SOPS.

People:
- To have a succession planning process in place for the CR and operations department
- To be able to work with and lead your team from a daily and strategic planning process
- To build and maintain a close understanding with the Regional Customer Relations and Operations Manager

Store facilities management
- To have a clear understanding of all facilities management within the store and to be able to react in the event of an emergency situation;- Fire systems, water pumps, sprinkler leaks etc
- To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines

Store Operations:
- To ensure that the store duty managers are well trained in the event of a store emergency
- To be the owner of the store duty manager checklist and duty manager routines
- To assist with the store duty manager training day
- To carry out audits and reviews of the duty manager processes; Feedback to the store manager
- To plan and regularly update the peak day planning file
- To schedule and carry out peak day reviews
- To carry out regular audits on SOPS. Realignment when needed
- To assist the regional and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required.

Requirements

Job-Specific Skills:
- Strategic Planning and Analytical Skills, Effective Communication, and strong leadership skills. Retail background.

Behavioural Competencies:
- Business Acumen, Problem Solving, Confident, Leadership Skills & Strategic Thinking.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.