Operations Manager

Dubai, UAE

Ref: RP887-2135

Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
General Management

Company Industry
Retail

About the company

6thStreet.com is an omnichannel fashion and lifestyle destination that offers 1400+ fashion and beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain, and Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials, and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencer, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi's, Nike, Adidas, L'Oréal, and Inglot amongst many more. 6thStreet.com recently opened GCC's first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online and offline shopping with online browsing and smart fitting rooms.

Overview

We are seeking a highly motivated and experienced Manager - Operations to lead our operations team. In this role, you will be responsible for managing day-to-day operations, optimizing operational processes, and ensuring that the operational aspects of our e-commerce business run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, managing vendor relationships, and driving continuous improvement in operational efficiency.

Job duties & responsibility

Operational leadership:

Oversee the daily operations of the e-commerce platform, ensuring efficiency, quality, and cost-effectiveness.

Lead and motivate the operations team to achieve productivity and performance targets.

Process optimization:

Analyze current operational processes and performance, identifying opportunities for improvement.

Implement strategies to enhance efficiency, reduce costs, and improve customer service.

Vendor management:

Develop and maintain strong relationships with vendors, suppliers, and logistics partners.

Negotiate contracts and manage vendor performance to ensure timely delivery and quality of goods and services.

Inventory management:

Oversee inventory levels and ensure they are maintained efficiently, minimizing stockouts and overstock situations.

Implement inventory management systems and processes to optimize stock levels and reduce inventory costs.

Customer satisfaction:

Ensure that customer orders are fulfilled accurately and timely.

Work closely with the customer service team to resolve issues and improve the overall customer experience.

Team development:

Recruit, train, and develop operations team members.

Foster a positive and productive work environment, encouraging teamwork and collaboration.

Compliance and risk management:

Ensure all operations comply with legal regulations and company policies.

Assess and mitigate operational risks that could impact business continuity.

Required qualifications

Bachelor's degree in business administration, operations management, supply chain management, or a related field.

5+ years of experience in operations management, preferably in an e-commerce or retail environment.

Proven leadership skills with the ability to manage and motivate a team.

Strong analytical and problem-solving abilities.

Excellent negotiation and vendor management skills.

Proficiency in using ERP and WMS systems.

Outstanding communication and interpersonal skills.

Ability to work in a fast-paced and dynamic environment.

Benefits

Full-time role

Competitive salary

Company employee discounts across all brands

Medical and health insurance

Collaborative work environment

Good vibes work culture

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.

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