Operations Manager

Job description / Role

Operations Manager – Start-Up Cleaning Company | Dubai, UAE

About Us
We’re a newly launched cleaning company on a mission to deliver reliable, high-quality residential and commercial cleaning services across the UAE. Backed by ambitious goals and a passion for excellence, we're building from the ground up—and we’re looking for an Operations Manager who’s excited to grow with us.

If you’re entrepreneurial, organized, and ready to take ownership in a fast-paced environment, this is your opportunity to shape the operations of a company from day one.

Role Overview
As our Operations Manager, you'll lead daily operations, manage cleaning teams, and implement scalable systems to ensure exceptional service delivery. This hands-on role will involve everything from staff recruitment and training to inventory control, vendor management, and client satisfaction.

We need a strategic thinker who’s just as comfortable rolling up their sleeves and getting into the details.

Key Responsibilities

• Set up and manage operational systems, schedules, and team workflows.
• Recruit, onboard, and supervise cleaning staff.
• Monitor cleaning quality to meet internal and client standards.
• Build strong client relationships and address service feedback.
• Oversee procurement of cleaning supplies, products, and equipment.
• Manage supplier/vendor relationships and negotiate contracts.
• Maintain inventory levels and control operational costs.
• Track budgets, KPIs, and generate performance reports.
• Drive continuous improvement and prepare the business for scale.
• Collaborate with founders on shaping company culture and growth strategy.

What We Offer

• A chance to build and influence a company from the ground up.
• Competitive salary and performance-based growth opportunities.
• A dynamic start-up environment where your ideas and leadership matter.
• Supportive leadership with a long-term vision for success.

• Proven experience in operations, facilities, hospitality, or cleaning services.
• Strong leadership skills with experience managing frontline teams.
• Excellent organizational and problem-solving abilities.
• Proactive, adaptable, and thrives in a start-up environment.
• Strong interpersonal and customer service skills.
• Comfortable with digital tools: scheduling software, inventory systems, MS Office.
• Solid understanding of UAE business and labor regulations.
• Fluency in English (Arabic is a plus but not required).

Salary:
AED 12,000 to 15,000 per month inclusive of fixed allowances.
Additional benefits: Incentivised bonus scheme

About the Company

A leading company in UAE.