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Job description / Role
G4S UAE is currently looking for an experienced Operational Manager for our Cash Services Division. Reporting to the Managing Director of Cash Services, the successful candidate will be responsible for managing and controlling all aspect of Cash and Valuables In-Transit (CVIT) operations ensuring all runs efficiently and profitable.
Responsibilities includes but not limited to the following:
• Serve as entry level management of all expenses related to operations including staff expenses (overtime), vehicle expenses (fuels and repairs), infrastructure costs (repair and maintenance), stationery usage (security containers, printing, etc) and equipment (maintenance and usage)
• Ensure that customer satisfaction is given utmost priority and measures are implemented and adequately trained resources are deployed to maintain high service standards in accordance with agreed Service Level Agreement (SLA).
• Directly manage operational staff through the use of supervisors. Set clear measurable objectives and measure performance regularly.
• Identify and implement working practices to improve efficiency and productivity of all operational staff.
• Develop and produce appropriate performance reports and analysis of trends
• Promote team work and collaboration within the different functional units by maintaining a harmonious relationship between the department managers and workforce.
• Create a positive and encouraging environment for all staff.
• Review existing capability and implement training and development plans for all staff.
• Ensure compliance with labors and local authorities
• Maintain an appropriate resource pool to ensure uninterrupted service delivery to customers.
• Managing operational risks and associated challenges including loss prevention strategies, closing all shortages within 48 hours of it being validated etc.
• Perform all checks in line with Quality, MSP and SOPs.
• Ensure full compliance ofall security procedures within the centre
• Ensure full procedural and Health and Safety compliance.
Requirements
• Degree or Diploma in an field from a reputable university
• Minimum of 10 years industry relevant experience, at least 5 years in a managerial position.
• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of business and management principles and practices
• Proficient in MS Office packages
• Effective English communication skills, both verbal and written
• Excellent Leadership qualities
• Conflict management
• Planning and Organizing Skills
About the Company
G4S UAE is the largest and fastest growing total security solutions provider. This rapidly growing list of products and services, along with the company's global backing, means that we are uniquely placed to provide quality security solutions throughout the United Arab Emirates.
G4S was the first security company in the UAE to start the detailed work to apply for, and achieve, accreditation to ISO 9001:2008. This involved the identification of all key processes and their documentation to form part of the Quality Manual and the Company was awarded the certificate early March 2003. Our Quality Management System is based on functional responsibilities and objectives being clearly defined to support the fundamental management principal that it is the responsibility of every individual in the organisation to deliver quality service to our customers. We are committed to maintaining the Quality Management System. The key strategic objective is to achieve continuous improvement and innovation in all aspects of our business process.