Operations Manager (L&D)

Job description / Role

Responsibilities:

- Develop and implement training programs tailored to retail.
- Oversee onboarding, workshops, and ongoing staff development.
- Monitor and assess training effectiveness, ensuring ROI.
- Manage training budgets and adjust programs as needed.
- Conduct key training sessions and support HR initiatives.

- Postgraduate degree in Business Administration, HR, or related field.
- 6-8 years of experience in training within aviation, hospitality, or service sectors.
- Strong understanding of luxury service markets.
- Skilled in modern training methods and LMS tools.
- Excellent communication and team management skills.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.