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Job description / Role
Operations Manager - Malls / Community Centres
Salary: up to AED 33,000 plus family status benefits
Location: Dubai
Our Client is one of the leading Real Estate Developers in the region and abroad.
Having been a part of major developments and contributing to Dubai’s landscape for many years.
Their portfolio includes Hospitality, Residential, Shopping malls and infrastructure.
As a result of their expansion and we are seeking a highly skilled and experience Operations Manager, reporting to the General Manager - Mall Operations.
The Key role is to ensure efficient and cost effective operations across their malls and community centres. Create a trouble free and customer satisfied experience.
Responsibilities
• Regular Mall and Community Centres inspection to ensure cleanliness standards are met
• Check kiosk and retail units and report on fit out, merchandise standards
• Co-ordinate and communicate with interdepartmental on matters affecting mall operations
• Ensure the Mall is presented to the public and tenants in line with Global Best Practices
• Liaise with external service providers to ensure mall standards are maintained and enhanced. At the expiry of contract, prepare scope of works and work with procurement to get best quotes
• Optimize operation of utilities and improvement of outputs from existing resources
• Conduct inspections of F&B outlets and retail units to ensure safety and hygiene standards are met
• Develop operating procedures to facilitate efficient mall operations and functions
• Meet regularly with the FM team to resolve any customer complaints or issues
• Prepare monthly maintenance and customer complaint reports
• Review technical reports and give recommendations
• Liaise with Government authorities to resolve any MEP issues
Requirements
• Bachelors degree in Engineering
• Minimum of 4 years experience in a similar role
• Good understanding of international standards on building services and facilities management
• Knowledge of reports, cost expenditures, purchase requisitions, stores requisitions and authorisation expenditure to a certain level
• Technical and Management knowledge with proven experience
• Experience in preventative / breakdown maintenance procedures and schedules and advise on recommendations
• Previous exposure to preparing standard operating procedures
• Posses a good track record, initiative and knowledge of both Mechanical and Electrical systems with BMS experience.
• Computer literacy: MS Office, etc.
• Critical thinking and organisational skills
• Multitasking and hard working ability
About the Company
italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.