Operations Manager (MEP)

Job description / Role

Operations Manager – Integrated Facility Management - Dubai - Big Fish

Our client is an output-driven, customer-focused, Integrated Facilities Management Company delivering high quality services for Commercial and Residential Buildings in Dubai. They are currently seeking an Operations Manager.

The Operations Manager is to provide professional leadership to operational teams and manage end to end facilities management services across assigned high rise residential and mixed-use sites. The role involves overseeing hard services operations, ensuring service quality, safety, and compliance through regular inspections and audits, and acting as the main point of contact for clients on all operational matters. The successful candidate will lead site handovers and takeovers, manage manpower planning and budgets, control costs, and support invoicing and reporting processes. Strong client relationship management, effective handling of escalations, and collaboration with FM Managers to prepare strategic and operational plans are essential to ensure service excellence, client retention, and continuous business growth.

Qualifications:
• Minimum 10 years’ experience in technical positions within FM industry with minimum 4-5 years in a management position.
• Only UAE based experience
• Bachelor’s degree in mechanical or electrical engineering (Essential)
• Strong knowledge of FM contracts, SLAs, KPIs, and compliance standards
• Business development experience with track record of creating and developing new business opportunities

Salary:
AED 25,000 to 30,000 per month inclusive of fixed allowances.
Additional benefits: Visa, Medical Insurance, Flight Ticket

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.