Operations Manager Security Services

Job description / Role

Purpose:
• To manage and operate the development of the TGSS division.
• To meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements.
• To plan, manage, and coordinate personnel and operations, improve the company’s efficacy, help achieve the company’s mission and goals, and produce an outstanding customer service.
• Manage and support all division operations on a daily basis.
• Ensure that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by all client and customer groups

Responsible for the coordination and implementation of the contract startup phase to include the following criteria:
• Initial Project Planning
• Project logistic planning
• Sourcing and recruiting of contract staff
• Agreeing clients’ scope of works
• Ordering of project equipment and machinery as required
• Liaising with the Account Managers on a daily basis
• Regular communication meeting with client in the initial stages
• Contract staff induction and continuation training
• Monitor and visit the contract works teams at regular intervals
• Control and support the division supervisors
• Working with the Account Managers attending client meetings as and when required.
• Assisting the Account Managers in obtaining the correct pricing for services during the preparation of new client and customer business proposals.
• Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Account Managers and team supervisors.
• Responsible for carrying out monthly site visits and providing the necessary feedback to the Account Managers and team supervisors as required. Any area that requires any improvement an action plan is to be formulated and implemented at the earliest opportunity.
• Working with the team supervisors to devise and conduct any induction and continuation training required for new staff. The training package should be produced before any new staff take up their post. All training carried out is to be recorded in staff personnel files.
• Maintain and run the monthly budgets and P&L account for all division contracts. This will include the issuing of all invoices to clients and customers and recording any expenditure such as local orders. A review of the account should be carried out with the Accounts Managers on a monthly basis. Any outstanding issues should be resolved as soon as possible.
• Monitor and manage all aspects and procedures of the administration department. Any issues should be resolved as soon as possible
• Implement and monitor all monthly stock checks ensuring that all supervisors accurately complete the necessary documentation. Any discrepancies should be investigated with the Account Managers.
• Responsible for planning all transport requirements in advance of any contract start date. This will require close and constant liaison with the transport division.
• Responsible for planning all accommodation requirements in advance of any contract start date. This will require close and constant liaison with the accommodation division.
• Ensure that all contract staff members carry out all company and division induction training on arrival. Records of all training carried out must be maintained in staff personnel files.
• Ensure that all service level agreements within the contract scope of works are maintained. These should be monitored on a monthly basis using the client evaluation forms. Any problems or issues should be resolved as soon as possible.
• Monthly site audits are to be carried out in line with the service level agreements and agreed scope of works on all contracts.
• Purchase requests must be authorized by the appropriate signatory before ordering any equipment or stock items.
• Always comply and adhere to all company policies and procedures at all times.
• Ensures that all contract staff sickness, absence and holidays are reported in line with company procedures.
• Ensure that the highest standards are achieved and maintained at all times.
• Ensure that all team members work well within any team.
• Liaises with the clients and customers on a regular basis.
• Meets client and customer expectations at all times.
• Strives to exceed client and customer at all times.

Requirements

• 12 Years schooling or equivalent
• Minimum 3-4 years’ work experience from similar field
• Basic knowledge of Microsoft Office / PC skills
• Leadership skills
• Problem solving & decision making skills
• Customer service orientation
• Professionalism manner
• Interpersonal ability
• Organizing for results

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.