Operations Officer

Job description / Role

Role purpose

Maintain tight and high quality operational and administrative controls.

Key accountabilities of the role

• Ensure timely and accurate processing of finance transaction requests received via BPM Workflow System and WFO Services email, in line with agreed turnaround times.
• Review and process all finance disbursement documents across various products (e.g., Murabaha, Istissna, Sukuk, Lombard, Tadawul, etc.), ensuring compliance with approval protocols and Sharia guidelines.
• Process all AED and FCY outward fund transfers, transactions for settlements and miscellaneous instructions, ensuring alignment with internal policies, proper authorization, and adherence to cut-off timelines.
• Ensure daily reconciliation of MAP and GL accounts (including Khalifa Fund/MOPA), maintain accurate MIS updates, and escalate unresolved items promptly.
• Manage records of commodity trades, reconcile MAP accounts with brokers, and ensure timely processing of monthly broker fee payments.
• Review control reports, update and follow up deferral of documents, ensure proper document scanning and archiving, and enforce adherence to service delivery standards and audit requirements.
• Provide guidance to team members, support international branches, and assist in processing structured/syndicated deals and cross-functional training initiatives.
• Lead resolution for transactional discrepancies, report significant deviations, and ensure compliance with ADIB policies and procedures.
• Support BCP initiatives by maintaining readiness and resilience across operations, in coordination with the BCP Coordinator.
• Regularly assess operational workflows and recommend improvements to enhance efficiency, control, and service quality.
• Promote continuous learning through training programs and mentorship, fostering a culture of growth and operational excellence.

Specialist skills / technical knowledge required for this role

• Leadership
• Team work
• Good communication skills
• Highly organized

Master's or Bachelor's degree in Banking and Accounting

3-4 years of banking experience in finance origination and after service