Operations Supervisor

Job description / Role

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Careem BIKE (a Careem Vertical) is expanding across the region year after year, introducing a growing network of electric pedal-assisted bicycles and e-scooters.

We are excited to enhance urban mobility, improve quality of life, and promote healthier lifestyles across the region. Careem BIKE service contributes to the region's sustainability goals and visions.

We are looking for talented colleagues to join us in this exciting journey towards a more sustainable and connected region.

What You'll Do:
As an Operations Supervisor , you will oversee the Field Team's performance, efficiency, and productivity while providing essential reports related to people, operations, and the overall network condition. These reports are shared with the Operations Manager, Engineers, and Management team to ensure smooth daily operations.

Key responsibilities include:
- Conducting training and implementing/enforcing systems, policies, and procedures.
- Maintaining a safe and healthy work environment by adhering to organizational standards and legal regulations.
- Completing operations tasks by developing schedules, assigning/monitoring work, gathering resources, implementing productivity standards, resolving problems, maintaining reference manuals, and introducing new procedures.
- Controlling expenses by submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
- Enforcing quality and customer service standards to ensure excellent service delivery.
- Conducting regular inspections and audits, generating operational reports, and presenting findings to management.
- Collaborating closely with team leaders to optimize operations.
- Reviewing and adjusting operational vehicle routes for enhanced efficiency while adapting to fluctuating workloads.
- Leading incident resolution by coordinating with developers and external stakeholders to address issues or complaints promptly.
- Managing and maintaining operations vehicles, including service checks, fuel, maintenance, and incident resolution.
- Obtaining necessary permits within developer communities as required to support operations.
- Creating a positive, collaborative work environment to encourage team performance and innovation.

- At least 5 years of experience in an operations supervisor or similar role.
- Proven experience managing teams, particularly onsite teams.
- A valid UAE Driving License.
- Experience in bicycle and sustainability transportation advocacy.
- Familiarity with IT solutions and app-based services.
- Excellent communication skills, including cross-cultural communication.
- Strong analytical and problem-solving abilities.
- NEBOSH Certificate in Health and Safety at Work.
- Willingness to work in outdoor conditions for extended periods to monitor and support daily operations.
- Experience managing vendors and partners.

Additionally:
- Passion for bicycles and other micro-mobility vehicles.
- Ability to work in a fast-paced and evolving environment.
- Strong prioritization skills and the ability to execute critical tasks under deadlines.
- Highly organized and process-oriented mindset.
- Effective leadership skills with a fair and efficient approach.
- Patience and ability to work independently or within a team environment.
- Flexibility to work weekends, holidays, and after hours.
- A proactive attitude in identifying opportunities to increase ridership and improve user experiences.

Join us in shaping the future of urban mobility!

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.