Operations Support Executive

Job description / Role

Description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Operations Support Executive, you will be responsible for managing customer queries and complaints and providing product support and information to the clients. You will also process contracts and legal documents, making modifications on the client packages/order and escalate complaints across a number of communication channels.

In this role, you will:

• Communicate with clients through various channels providing product and service information and resolving product and service problems.
• Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Process contracts and legal documents.
• Keep record of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• A minimum of secondary education
• Preferably undergraduate in business
• At least 1-2 years of experience in a customer support role
• Knowledge of ticketing systems and customer support practices
• Excellent verbal and written communication skills
• Strong organization skills
• Problem-solving and multi-tasking skills
• Patient
• Flexible
• Enthusiastic
• Empathy/compassion

Benefits

• A fast paced, high performing team
• Multicultural environment with over 60 different nationalities
• Competitive tax-free salary
• Comprehensive health insurance
• Annual air ticket allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & recognitions
• Learning & development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.