Order Fulfillment Manager

Michael Page

UAE

Ref: HP350-4516

Job description / Role

Employment: Full Time

Our client, a global steel organisation is looking to hire a customer order manager to be based in their manufacturing unit in UAE, responsible for maintaining constant relationship with internal departments and with customers, dealers and distributors for their Heavy Section Mill division.

Client Details
Our client is one of the largest integrated steel manufacturing organisation in the middle east

Description
The role of Order Fulfillment Manager will include, but not limited to the following:

Key Responsibilities

* Establish & maintain systems to ensure Customer orders are managed in a structured fashion. Including liaising with the SAP team so as to ensure that systems are in place/developed for Order Generation & Fulfillment (OG&F).
* Oversee the development and implementation of the Warehouse Management in SAP for Heavy Section Mill.
* Work closely with production, logistics, sales and marketing departments to ensure customer satisfaction.
* Act as the link between Sales and Operations departments based on customer orders.
* Ensure maximum dispatches are done to avoid delays in meeting customer orders
* Coordinate with Logistics department to ensure proper arrangements are in place to ensure prompt delivery.
* Organizing customer dispatches. Ensure that necessary arrangements are in place. in terms of order planning.
* To coordinate outbound logistics so as to ensure cost and time effective dispatches are done to meet customer demands
* Ensure that all orders are properly entered in the SAP System with proper order details like , product standards , delivery and payment terms , price and so on .
* Expedites order delay or internal problems and work closely with production department to avoid repeated scenario.
* To maintain confidentiality of details like price, contracts, customer details and so on as this could negatively impact the business
* Will have to occasionally deal with customer grievances of serious nature and negotiate mutually agreeable solutions to ensure customer goodwill and avoid loss of business.
* Liaise with operations/customers and internally on order request and shipment/delivery
* Responsible for ensuring the action plans under company to support the overall dispatch performance.
* Root cause analysis on performance and resolution recommendation involving process improvement, technical or job issue
* Schedule and plan order delivery in accordance with stock availability, standard lead times
* Ensure accuracy of master data in SAP and up-to-date material master information to facilitate ordering and enquiries.
* Maintenance of stock turn in terms of meeting customer demands on lead time as well as slow mover/excessive stock maintenance.
* Ensure allocation of free stock to existing orders.
* Collaboration with the external third party logistics partner, sales companies, vendors and carrier with the aim to develop a customer oriented supply chain characterized by high level of automation and responsiveness with low cost.
* Involve in supporting supply chain activities
* Assist and offer support towards training needs of newer and/or less experienced team members where requested.
* Daily order processing (PI/SO releasing) with related stock checking
* Order and dispatch monitoring and documentations
* Maintains and update sales reports and submit monthly report for corporate reporting.
* Apply business and process knowledge to manage/recommend alternate courses of action in handling day to day operations/problem solving.

Requirements

For the role of Order Fulfillment Manager the ideal candidate must have the following:

* Must have at least 10+ years of experience in Order Fulfillment in manufacturing industry
* Must come from an integrated Steel manufacturing set up

Job Offer
AED 38,000 - AED 40,000 + Benefits

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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