Order Taker

Job description / Role

Ready for a career move and be part of the pre-opening team? We are looking for a new talent to play a vital role in our F&B department working alongside a fantastic team.

What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

As an Order Taker your role will include such as:
- Ensure all F & B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
- Perform as per Rixos standards.
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
- To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
- To be well informed about special functions and events held in the hotel on a daily basis.
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
- Repeats the guest's orders and call the guest by/her surname by finding out from guest list or from telephone.
- Responsible for opening and closing the check.
- To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
- Full knowledge of menu items
- Clean the order taker's booth.
- Follows the standard orders of the long stay guests.

Requirements

Your experience and skills include:
- With minimum 2 years experience in similar role in a 4-5 star hotel
- Strong problem solving and organisational skills
- Should be able to communicate well in English
- Ability to mentor and develop teams

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.