Order to Cash (O2C) Officer

IHS Towers

Dubai, UAE

Ref: SP748-17

Job description / Role

Employment: Full Time

To support O2C process optimisation and best practice across IHS, perform O2C Accounting for the assigned entities and finalize applicable high-quality balance sheet reconciliations which can stand the test of audit.

• Support change, process standardization & continuous improvement mindset across IHS
• Basic knowledge of O2C best practice & trends
• Generate customer billing data and transmit to customers (Inc managed services revenue)
• Investigate and resolve customer billing inquiries
• Receive customer payments via bank transfer, apply cash remittances and finalize accounts receivable entries.
• Credit control activities including analysing new and existing customers, credit worthiness and corresponding with delinquent accounts.
• Manage delinquent accounts (incl. query resolution with internal parties)
• Resolve customer queries
• Credit notes to customers
• Reinstate or suspend accounts
• Produce credit reports
• Process invoicing adjustments at month-end
• Customer reconciliations
• Prepare accounts receivable reports
• Deep understanding of the end-to-end O2C processes
• Demonstrate competencies in financial accounting, analytical thinking and problem solving

Functional Competencies
• Financial Accounting
• Analytical thinking
• Problem Solving
• End to End process standardisation, optimisation and automation
• Integrity and business continuity


• Minimum 3 years post graduate experience (essential)
• Worked in Shared Services type environment (desirable)
• Studying or interested in studying towards professional qualification (desirable)

Required Flexibility
Mon- Fri work week
Work timings- 11.30am to 8.30pm
Travel to Africa and other countries

About the Company

IHS Towers is one of the largest independent owners, operators and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 30,500 towers across its nine markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Kuwait, Nigeria, Peru, Rwanda and Zambia.

IHS has made significant investments in hybrid energy solutions including solar and the remote monitoring of networks through cutting edge network operating centers which monitor tower site performance.

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