Outlet Cashier

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Job purpose

• To assist accounts to enforce and ensure that all finance objectives are achieved and policies are followed with regards to outlet cashiering.
• To ensure all guests at the outlets have sales of food and beverage items recorded in Micros.

Executive responsibilities & empowerment

• Outlet cashier will interact with all departments to ensure smooth operation.

Key operational accountabilities

• Provide excellent customer service by acknowledging, assisting and thanking customers.
• Understand the food and beverage services being provided, including any promotions.
• Manage customer or team member inquiries and complaints promptly and completely.
• Collect payments, make change and provide receipts.
• Ensure that a check is made and recorded in the POS system for every food and beverage sale in the outlet before being served by waiter or waitress.
• Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or entertainment.
• Enter opening and closing check numbers used in his or her shift in the night auditor's logbook, ensure that checks are used serially and all the checks are accounted for.
• Open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• Prepare cashier's summary and tally it with Micros (POS) reading at the close of his or her shift.
• Print and tally transaction list from credit card machines with physical check and Micros reading.
• Reconcile, investigate and correct any cash and credit card discrepancies.
• Prepare deposit envelope, write the deposit amount in cashier's deposit sheet and drop the envelope in the front office safe depository, in the presence of a witness, who has also signed the witness column of the cashier's deposit log drop sheet.
• Inform income auditor, internal auditor or DOFA of any policy violations immediately from the outlet.
• Perform other duties as directed by income auditor or DOFA.
• Participate in the quality improvement process at the outlets.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required.

Qualifications

Technical competencies

• Micros cashiering and posting.
• Credit card machine handling.
• Email and Excel Microsoft Office applications.
• Accurate cash handling skills.

Your personality counts more than your CV

• Hotel-related experience.
• Administrative knowledge.
• Microsoft Office proficiency.
• Minimum of one year experience in food and beverage area.
• Pre-opening or major refurbishment experience in a similar operation.
• Middle East experience.

Additional information

Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.