Job description / Role
Manages daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Contemporary, modern and elegant 5-star accommodation, the Mövenpick Hotel Jumeirah Lakes Towers is based in one of the most dynamic locations in Dubai - Jumeirah Lakes Towers.
Just off the famous Sheikh Zayed Road, the 168-room hotel is close to Dubai's thriving key business districts and commercial free zones, minutes away from the city's most iconic attractions and walking distance to Dubai Metro.
Overlooking tranquil lakes and the striking Dubai Marina skyline, the hotel offers its guests 3 dining and entertainment options, 7 meeting rooms, an outdoor pool and spa. Mövenpick Jumeirah Lakes Towers is is highly convenient for business activities or leisure as suited for exploring one of the most exciting cities in the world.
Summary of Responsibilities:
- Oversees the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
- Creates a positive team atmosphere among Team Members.
- Maintains records of staff periodic manner and operating costs.
- Provides feedback and coaching to the Team regularly.
- Treats all Team Members fairly, with respect.
- Sets high standards for appropriate team behavior on shift.
- Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
- Handles guest complaints in restaurants.
- Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
- Maintains budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
- Checks the quality of deliveries of fresh food and baked goods.
- Meets with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
- Arranges for maintenance and repair of equipment and other services.
- Totals receipts and balance against sales, deposit receipts, and lock facility at end of day.
- Ensures new products are executed properly the following rollout.
- Is capable of handling irate customers with a friendly/calm attitude.
- Ensures product quality and great service.
- Shows enthusiasm about guest within the restaurant.
- Is flexible in dealing with changes/problems (e.g., being short staffed).
- Effectively forecasts restaurant needs.
- Shifts priorities and goals as work demands change.
- Priorities tasks effectively to ensure most important tasks are completed on time.
- Delegates and follows-up effectively.
- Takes Ownership of issues or tasks and give detail update of the F&B manager and the General Manager.
- Seeks, listens and responds to Guest feedback.
- Coaches team on how to exceed Guest expectations.
- Does not blame others; takes accountability for problems.
- Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
- Is proficient in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
- Is proficient in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
- You will adhere to Hotel's Hygiene and HACCP standards and ensure it's Standard Operating Procedures and Requirements are fully met.
- Assists in planning regular and special event Menu.
- Excellent reading, writing and oral proficiency in English
- Experience in A la carte and Bar is a must
- Experienced in all aspects of restaurants service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with strong interpersonal skills and attention to detail
- Ability to motivate employees to work as a team effectively and productively
- Must possess good communication skills for dealing with diverse staff
- Ability to coordinate and prioritize multiple tasks
- Should have pleasing personality.
- Excellent guest service skill.
- Good knowledge of food and beverage service.
- Able to stand for long hours and work in the heat the whole shift, as this role will be based in our Pool & Beach
- Passion for guest service
Please note that you must be eligible to live and work in Dubai.
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About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
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