Outlet Manager

Job description / Role

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewelery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the beauty, home, fashion and hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To manage store with a yearly turnover from 2M up to 3M AED. To provide an exceptional customer experience in a professional and efficient manner to all guests.

Essential Roles and Responsibilities

• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the brand standards.
• Oversee all cash management procedures including system transactions, control the voiding system, opening and cash out procedure, system reconciliation, daily banking procedures, etc.
• Handle customer queries and comments to maximize customer satisfaction.
• Prepare weekly reports and provide relevant feedback and suggestions to the Area or Operations Manager to maximize operational efficiency.
• Ensure compliance with all legislation and ATG policies and procedures. Knowledge, understanding and execution of all company audits up to set target (GWR, Bwise, etc.)
• Gather market intelligence and provide feedback to enable the Area or Operations Manager to plan future strategies and action plans to stay ahead of competition and increase sales.
• Seek new opportunities to drive and create additional sales.
• Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
• Ensure all products delivered to customers are as per brand standards.
• Manage wastage and variance as per agreed targets.
• Adhere to the strict statutory requirements and established health, hygiene and safety policies and standards within the outlet.
• Manage staff schedules and leave plans to ensure optimum staffing at all times.
• Provide leadership and direction to subordinates towards the achievement of goals and objectives.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
• Achieve budgeted margin.
• Achieve wastage target without damaging availability.
• Achieve sales budget.

People Management Roles and Responsibilities

• Provide leadership and direction to subordinates towards the achievement of goals and objectives.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Job Requirements

Education and Certification

• Certification in food and beverage or catering would be an advantage.

Years of Experience

• 5-7 years of total relevant experience in the catering industry, with 2 to 3 years' experience in a management role.

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.