Parent Relations Executive

Job description / Role

Job description

We are seeking to appoint an experienced Parent Relations Executive (PRE) to join our Front of House team who will act as a key point of contact for the parent community. The PRE will support the Principal in developing a strong and active parent community as the central pillar of the school's culture. To ensure achievement of enrolment targets, provide high-quality customer service to new and existing parents, and promote and market the school to relevant stakeholders.

Key responsibilities:

• Coordinate and lead school tours for prospective parents and visitors, promoting the school's USPs and presenting the school in the best possible way, to ensure the school achieves or exceeds the enrolment targets.
• Day to day management of the school's Front of House/Reception ensuring the provision of quality customer service to new and existing parents across all customer touchpoints.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school parent population is fully aware of the school's activities as a key driver of customer/student retention.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school's parent engagement activities.
• Promote the school by providing stories and photographic material that promotes the school's achievements both academically and otherwise, for GEMS internal newsletters and the school communication channels (e.g., school website, LCD screens, newsletters, etc.).
• Social media content creation and management of social platforms, e.g., Facebook and Instagram.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. Collate responses and produce analysis with recommendations.
• In conjunction with the Principal/CEO and the Corporate Marketing team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication, is always current.

Skills

Qualifications and experience:

• Bachelor's degree.
• Minimum of 2 years' experience in a customer service role.
• Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
• Relationship management experience - able to build and influence professional relationships with peer group as well as parental community.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and ability to use digital and social media platforms effectively.
• Fluency in English and Arabic (both written and spoken) is essential.

Job-specific knowledge & skills:

• Solid time management skills.
• Strong communication and presentation skills.
• The ability to work effectively in a diverse environment.
• Analytical thinking and problem-solving abilities.
• A professional, proactive, and results-driven approach.
• Ability to multi-task and cope with peaks of demand.
• Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

Education

Bachelor's degree

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.