Parent Relationship Executive

Job description / Role

Job description

Due to the continued success of our new school GEMS Founders School Dubai South, we are seeking a Parent Relationship Executive to join our Front of House team in Dubai. This role is integral in supporting the Principal to build a strong and engaged parent community, ensuring enrolment targets are achieved and delivering a high standard of customer service to both prospective and existing parents.

Key responsibilities:

• Coordinate and lead school tours, presenting the school in a professional and engaging manner to support enrolment targets.
• Oversee day-to-day operations of the school's Front of House/Reception to ensure an exceptional standard of customer service.
• Manage and develop school communication channels, including newsletters, website updates, and event communications.
• Organise parent and community events to foster engagement and support retention activities.
• Provide content to promote the school's academic and extracurricular achievements through internal and external communication platforms.
• Support the development and implementation of marketing strategies and enrolment activities.
• Ensure timely and professional handling of parent concerns, feedback, and enquiries.
• Maintain strong working relationships with internal stakeholders and external partners.

Skills

Qualifications and experience:

• Bachelor's degree from a recognised university (preferred).
• Minimum of 2 years' experience in a customer service or sales-focused role.
• Demonstrated success in meeting or exceeding sales/enrolment targets.
• Strong relationship management and interpersonal skills.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and ability to use digital platforms effectively.
• Fluency in English and Arabic (both written and spoken) is essential.

This position offers the opportunity to contribute to the growth and success of our school by building positive parent relationships and ensuring excellence in customer service.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

Education

Bachelor degree

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.