Part Supervisor | Al-Futtaim Motors | Toyota

Job description / Role

Job Requisition ID: 167561

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Are you ready to take your career to the next level? We are on the hunt for a dynamic Parts Supervisor to join our Toyota team in Dubai Al Badia, representing one of the world's most prestigious automotive brands! In this role, you will be at the heart of the parts division, ensuring an exceptional customer experience while driving parts supply, revenue growth, and customer retention. Whether it's managing retail counters or workshop operations, you'll play a vital role in delivering seamless service and top-tier solutions to our valued customers.

What you will do

• Drive Sales & Revenue: Achieve financial goals by strategically upselling parts, controlling discounts, and promoting accessories to hit monthly targets.
• Enhance Customer Loyalty: Build long-term relationships by providing expert consultation on customer needs and recommending the right parts as per maintenance schedules.
• Ensure Operational Excellence: Coordinate with Service Advisors, Job Controllers, and Technicians to track parts availability, orders, and vehicle progress, ensuring smooth, on-time delivery.
• Maintain Compliance & Quality: Adhere to Standard Operating Procedures, Company Policies, and Distributor Programs to deliver a world-class customer experience.
• Optimize Stock & Revenue: Monitor daily sales orders and reservations to maintain the perfect stock levels while preventing financial risks.
• Leverage Technology: Accurately capture customer details in SAP, ensuring seamless data management and efficient operations.

Required skills to be successful

• Experience in spare parts sales within the automotive industry.
• Strong leadership & team management skills.
• Proficiency in parts catalogues & inventory management.
• Systems knowledge - SAP experience preferred.

About the team

Join a high-performing team where you will collaborate closely with customers, Service Advisors, Parts Supervisors, Job Controllers, Technicians, and the Workshop Manager. You will report directly to the Aftersales Manager and be an integral part of our aftersales success.

What equips you for the role

• Educational background: Diploma, Bachelor's Degree, or Automotive Engineering Degree.
• Experience: Minimum 5 years in spare parts operations, preferably as a Parts Supervisor. In-depth product & process knowledge.
• Language: Strong English communication skills (written & spoken).
• Tech Savvy: MS Office, SAP knowledge, and proficiency with Electronic Parts Catalogue (EPC).

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.