Partner Success Manager

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

Based on our deep understanding and our presence in the region for over 60 years, we have identified gaps and opportunities allowing us to create innovative concepts, foster strong partnerships, and build successful brands allowing us today to enter in new ventures; our latest partnership is focused on the next generation of retail, they are b8ta!

About b8ta

b8ta is a new company created to fix an old problem brick-and-mortar retail. Our mission is to make retail accessible for all. We believe when makers have easy, direct access to physical retail, customers will in turn have unbiased access to what the world is creating.

As a technology company building a better retail stores and software for the world's most innovative brands, our team is full of extraordinary thinkers, creators, builders, early adopters, and rule-breakers. We're headquartered in San Francisco with multiple flagship and small format stores across the US - and we're just getting started. Think you can help change retail? We'd love to meet you!

What we are looking for:

We're looking for a driven high-energy professional with an account management or partner success background to join our team as a Partner Success Manager. In this role, you will own the relationship with partners and be responsible for the support of partner accounts, responding to queries, providing analytics, as well as building and applying processes to improve the partner experience.

This person will be an integral part of the partner onboarding process, helping and supporting partners to use their dashboard, and merchandise their product. This is a rare opportunity to join the flagship partnerships team that will influence both the culture and the future of b8ta's partner success operations.

What you will do:

- Be front line support for new and existing partners
- Work closely with Partnerships Managers for onboarding and establishing partners KPIs
- Guide new and existing partners through the creation and maintenance of their in-store digital and physical displays
- Measure and evaluate support processes and drive continuous process improvement to help partners succeed
- Work with cross-functional teams to ensure that partners are getting the answers they need in a timely manner

Requirements

What you need to succeed in this role:

- Bachelor's degree with 3+ years of experience in a customer success, account management, or partner success environment
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- High attention to detail and strong execution skills
- Top notch organizational skills and comfort in analytical problem solving
- Ability to work in a fast-paced, constantly evolving environment
- Excellent written and verbal communication skills
- High Emotional IQ and passion for helping people
- Creative problem solver
- Regional experience
- A real People Person
- Customer Focus

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts. If you are changing countries to join us, we will provide you with relocation allowance and help you settle into accommodation during the first few months.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.