Partnership Officer

Job description / Role

Synopsis

The key purpose of this role is to support the development and management of strategic alliances within the hospitality and travel sector. The ideal candidate will assist in identifying potential partners, coordinating partnership agreements, and ensuring smooth execution of collaborative initiatives. This role requires strong communication skills, an understanding of the travel industry, and the ability to maintain positive relationships with key stakeholders.

Accountabilities

Account management

• Assist in identifying and onboarding new hotel and car rental partners to expand the company's network.
• Support negotiations and execution of partnership agreements to ensure mutual benefits.
• Maintain and manage relationships with existing partners, addressing concerns and optimizing collaborations.
• Coordinate joint marketing and promotional initiatives to enhance partner engagement.
• Monitor market trends, competitor activities, and customer preferences to identify new opportunities.
• Assist in analyzing partnership performance and provide reports with key insights and recommendations.
• Work closely with internal teams, including sales, marketing, and operations, to ensure alignment with partnership objectives.
• Ensure compliance with partnership agreements and assist in resolving any issues that arise.
• Represent the company in meetings, industry events, and networking opportunities.
• Manage a portfolio of hotel and car rental partners.

Administration

• Support building ROI business cases with finance to run campaigns and launch partnerships.
• Reconcile with accounts receivable and ensure revenue is collected appropriately.
• Analyze data to identify potential opportunities.
• Collaborate with legal to support and manage partner contracts.
• Support in onboarding partners through contract drafting and registration.

Partner growth & promotions

• Work effectively with retail partners to reach growth targets in the budget.
• Create and monitor campaign performance (calculate ROI, profit, and uplift).
• Collaborate with marketing and partners to promote partnership through own and partner channels.
• Seek new strategic partnerships to expand the portfolio.

Education & experience

• Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field.
• Minimum 4 years' experience in a loyalty program or a related field, with experience working with loyalty management systems and other relevant platforms.
• Data analysis and problem-solving skills.
• Strong communication and collaboration skills.
• Experience managing external partners and stakeholders.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment fraud alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.