Parts Advisor | Al-Futtaim Automotive | Toyota

Job description / Role

Job Requisition ID: 167563

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

We are excited to announce an opportunity for a Parts Advisor to join our Toyota team in Dubai-Al Badia. This role is crucial in representing our brand and parts division to customers, ensuring an engaging and seamless customer journey in both retail counter and workshop operations. Your efforts will directly contribute to parts supply, revenue achievement, and customer retention.

What You Will Do

• Achieve financial objectives: Drive revenue by upselling, controlling discounts, and promoting accessories to meet monthly targets.
• Enhance customer retention: Build long-term relationships by consulting on customer needs and parts requirements, following the recommended maintenance schedule.
• Coordinate efficiently: Work closely with job controllers and service advisors to update customers on parts status, availability, quotations, and ensure timely vehicle progress updates.
• Ensure compliance: Adhere to all standard operating procedures, company policies, and distributor programs to maintain a consistent customer experience.
• Optimize stock levels: Manage sale orders and reservations to optimize stock levels, revenue, and mitigate financial risks.
• Accurate data management: Capture customer details accurately in SAP for effective data management.

Required Skills to Be Successful

• Proven experience in spare parts sales within the automotive industry.
• Strong sales and customer service skills.
• Familiarity with parts catalogues.
• Proficiency in systems, preferably SAP.

About the Team

Join a dedicated and passionate team at Toyota, where collaboration and innovation drive our operations. As a Parts Advisor, you will be a key contributor to parts operations, ensuring the supply of all parts as per customer and workshop demands. You will interact with customers, service advisors, parts supervisors, job controllers, technicians, and the workshop manager to deliver exceptional customer experiences.

What Equips You for the Role

• A good general level of technical education, diploma, bachelor's, or automotive engineering degree.
• Minimum of 2-3 years' experience in spare parts operations, preferably at an automotive parts sales counter.
• Familiarity with safety standards for people, machines, and materials.
• Proficiency in English for effective communication with supervisors and customers.
• Working knowledge of MS Office and SAP.
• Proficiency with electronic parts catalogue (EPC).
• Strong product and process knowledge.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.