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Job description / Role
The position is responsible for working patient schedules and booking appointments. Ensures that pre-certification and/or authorization are obtained prior to service. Coordinates pre-registration, scheduling and provides non-clinical instructions to patients prior to arrival. Provides customer service to patients and families, physicians, nurses, insurance companies and is responsible for ensuring the hospital maintains compliance standards.
- In charge in handling patient scheduling and registration for outpatient and other ancillary department visits.
- Checking the database for available preferred schedules to meet patient’s first choice for dates and times.
- Confirms future appointments as well as any changes to existing appointments with patients via phone.
- Conducts follow-up phone reminders as well as other avenues (e.g., SMS, E-mail)
- Perform insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services.
- Communicates estimate of charges as applicable prior to patient appointment.
Requirements
- Should have minimum four (4) years of customer service experience
- Experience in Patient Access, Billing in a health care setting (clinic or hospital), with an insurance company, call center or related area in a similar role preferred.
- Basic knowledge of medical terminology, insurance, hospital operations is preferred.
- Experience working in a healthcare or hospital environment is a MUST.
- Ability to speak and write in English
- Knowledge of conversational Arabic is preferred
About the Company
Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.
The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.
We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.
Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.