Patient Relations Executive

Job description / Role

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Are you an Emirati professional passionate about making a difference in your community through healthcare?

Al-Futtaim Health invites UAE Nationals to join our Patient Relations team at HealthHub Clinics in JVC and Festival City, Dubai, on a flexible part-time basis.

Key responsibilities:

• Provide end-to-end operational support to patients, including insurance, appointments, invoicing, and general customer service.
• Ensure accurate flow of medical information and patient data between physicians, patients, and third-party payers using medical coding protocols.
• Act as a liaison for insurance claims, billing, and payment parties.
• Organize and manage patient records and clinic paperwork.
• Deliver high-level customer service, guiding patients and supporting clinic operations.
• Handle cash, credit, and insurance payments, reconcile transactions, and maintain financial records.
• Support a safe and welcoming clinic environment, participating in safety and process improvement initiatives.
• Collaborate with multidisciplinary teams to ensure the best patient care at all times.

Why Emirati professionals choose HealthHub:

• Serve your community – Make a real impact in Dubai’s healthcare landscape.
• Flexible hours – Choose between 20 or 30 hours per week to suit your lifestyle.
• Prime locations – Work in modern, fully equipped HealthHub Clinics at JVC and Festival City.
• Career growth – Access training, mentorship, and development tailored for Emiratis.
• Inclusive culture – Join a team that celebrates your heritage and ambition.
• Competitive package – Attractive salary, performance bonuses, and benefits including health and life insurance and generous leave.

Who you are:

• UAE National with a graduate degree.
• Minimum 1 year experience in insurance, cash handling, customer service, or invoicing.
• Fluent in English and Arabic.
• Excellent computer literacy and documentation skills.
• Knowledge of medical insurance coding, invoicing, cash handling, and customer relations.
• Strong communication, presentation, analytical, and decision-making skills.
• Adaptable, collaborative, and committed to excellence in a fast-paced healthcare environment.

Ready to make a difference?

Join us in redefining healthcare for the UAE. Apply now and be part of a future where your work truly matters — on your terms.

About Al-Futtaim Healthcare

We hear your ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.

As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We hear you.”

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.