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Job description / Role
Roles & Responsibilities
- Product management support for e-com and retail
- Day-to-day management and resolution of payment service affecting incidents and exceptions e.g. fraud, rejections, and refunds
- Management of 3 rd party service provider in partnership with Alshaya/Brand
- Payments Data & Reporting
- Support the identification, management and resolution of payment service affecting incidents and/or exceptions e.g. fraud, rejections, and refunds.
- When approving refunds/rejections this are checked for accuracy and in line with the Alshaya/Brand policy
- Correspond and liaise with Payment's service providers/Partners through email and calls, to resolve issues as quickly as possible, escalating issue to LM's when required.
- Solving issues and/or helping Senior Product Managers in delivering our Digital Payment Strategy.
Requirements
- Ensure ongoing issues are investigated and work with the relevant teams for resolution.
- Ensuring any delayed payments/incidents are raised in a timely manner, while continuing to support through to resolution
- Develop an in-depth understanding and knowledge of the Alshaya payments services strategy, scope as well as mechanics and solid understanding of payments products and Service providers products
- Actively seek to improve processes, workflows, and tooling
- Ensure all critical tasks are completed and deadlines achieved
- Collaborate with other relevant teams to ensure payments are not delayed and cut-off times are achieved, ensure all reconciliation breaks or issues are investigated and resolved in an efficient manner.
- Digital Payments data & reporting periodically sent to internal stakeholders. Identify and leverage multiple data points to extract and summarize actionable insights.
- Leverage Data tools (Excel and Power BI) to manipulate data, build and enhance the reports, charts, and dashboards in support of re
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.