Performance Management Associate

BAC Middle East

Dubai, UAE

Ref: MP450-1801

Job description / Role

Employment: Full Time

You will be an integral part of Customer Success Team and will contribute to the company client work and knowledge base by conducting research in a timely and accurate manner and clearly packaging, articulating and delivering findings, while leading the knowledge building of Customer Success.

Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities.

You will successfully manage variety of multiple requests and will thrive in learning rich, fast-paced, deadline oriented yet thoughtful environment that is customer-focused.
This role offers the opportunity to grow and learn in a results driven culture where you can quickly build and expand your research knowledge base to the next level. S/he will communicate in a clear and concise manner with a positive and engaged face to the customer and will assist in building a loyal customer base for the company.

Essential Functions
• Will partner with the pre-sales team and help them carve out solutions, take the lead in the project management for our global clients and ultimately delivery success for clients.
• Advise client on best practices on performance management framework that should be adopted
• Trouble shoot and detect issues that requires further improvement on application and performance management and respond to client in timely manner
• Under general guidance and direction of performance management consultant, analyses business functions to define Specifications / requirements' for automating and / or improving business processes and/or applications and breaks those processes down into functional components.
• Interact with clients and understand the requirements thoroughly.
• Prepare and review the requirement analysis and functional specification documents.
• Facilitate/Arbitrate where requirements gathering becomes complex or controversial.
• Responsible for explaining the client requirements to the software development and testing teams. In case of enhancements or modifications, the incumbent should coordinate with these two functions and include the changes accordingly.
• Responsible for functional testing and detection of bugs for all the tested components.
• Responsible for delivering applications according to the quality standards

Requirements

• You will be a strong problem solver and will work well independently as well as in a collaborative team delivery environment.
• Strong analytic and systems skills, and strong problem-solving skills.
• Good understanding of Software Development Life Cycle
• Some knowledge of relational databases and modelling platforms, understanding SAAS applications and business analytics preferred.
• Proven ability to provide guidance and make decisions that require judgment and consideration of possible impacts
• Attention to detail and strong personal organizational skills and able to work in fast, paced, high volume environment
• Strong verbal and writing skills, project and time management skills, ability to work in teams
• Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment

This position requires periodic travel, more than 25%. Most travel is outside the local area and overnight. Some of the travel is international.

About the Company

BAC Middle East - the longest established professional recruitment consultancy in the UAE. Established in 1979, we have been at the forefront of the region's recruitment industry for 40 years and were the first firm of our type in the world to achieve ISO9001 certification: a reflection of our constant emphasis on quality and customer satisfaction.

With our well-developed infrastructure and staff strength, we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management, whatever your industry sector.

BAC's proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Associate salaries in UAE

Average monthly compensation
AED 9,000

Breakdown available for industries, cities and years of experience