Personal Banking Advisor

Job description / Role

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa, and Tu00fcrkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Personal Banking Advisor (PBA) at Emirates NBD, your role is to offer customers financial guidance, advising on suitable products and services, and assisting with their banking needs. You should provide customers with information on financial products and services and explore opportunities for cross-selling during customer interactions. You should combine meeting financial targets with providing excellent customer service to achieve your customers' financial goals.

Key Responsibilities

• Sales targets: Achieve individual sales targets and contribute to branch sales goals including loans, credit cards, CASA, and liabilities.
• Business growth: Identify opportunities for new payroll company and customer acquisition.
• Cross-sell other products to customers to increase the bank's market share.
• Participate in customer acquisition events and campaigns.
• Build and maintain strong relationships with new and existing clients.
• Ensure all activities comply with internal bank policies, regulatory requirements, and industry standards.
• Maintain accurate records and documentation.
• Participate in compliance training and audits.
• Maintain up-to-date knowledge of personal banking products.
• Provide expert advice on product features, benefits, and suitability.
• Conduct training sessions for customers and internal teams on product offerings.

Skills and Experience

• Education: Bachelor's degree in business administration, finance, or a related field.
• Knowledge: Strong knowledge of personal banking products and services.
• Communication: High level of interpersonal skill. Excellent spoken and written English. Arabic is a distinct advantage but not a requirement.

What we offer you

• Competitive salary package
• Market-leading incentives (only for incentives-based roles)
• Strong emphasis on work / life balance
• Generous annual leave entitlement and private healthcare
• World-class learning & development platform and career development
• Preferential banking facilities for employees

Why join us

We aspire to be an employee's employer of choice. We believe we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential. Every day we want to ensure every employee can succeed in the future of work by upskilling, building new digital skills and knowledge.

Our goal is to empower our employees to build career experiences and skills they need in the future and that will produce great outcomes for our bank as well. We want our employees, no matter their background, location, or preferences, to feel engaged as one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment; however, due to the high volume of applicants, only shortlisted candidates will be contacted.