Personal Banking Advisor

Job description / Role

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion.

We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Personal Banking Advisor (PBA) at Emirates NBD, your role is to offer customers financial guidance, advising on suitable products and services, and assisting with their banking needs. You should provide customers with information on financial products and services and explore opportunities for cross-selling during customer interactions.

You should combine meeting financial targets with providing excellent customer service to achieve your customers' financial goals.

Key Responsibilities

• Sales targets: Achieve individual sales targets and contribute to branch sales goals including loans, credit cards, CASA, and liabilities.
• Business growth: Identify opportunities for new payroll company and customer acquisition.
• Cross sell other products to customers to increase the bank's market share.
• Participate in customer acquisition events and campaigns.
• Build and maintain strong relationships with new and existing clients.
• Ensure all activities comply with internal bank policies, regulatory requirements, and industry standards.
• Maintain accurate records and documentation.
• Participate in compliance training and audits.
• Maintain up-to-date knowledge of personal banking products.
• Provide expert advice on product features, benefits, and suitability.
• Conduct training sessions for customers and internal teams on product offerings.

Skills and Experience

• Education: Bachelor's degree in business administration, finance, or a related field.
• Knowledge: Strong knowledge of personal banking products and services.
• Communication: High level of interpersonal skill. Excellent spoken and written English. Arabic is a distinct advantage but not a requirement.

What we offer you

• Competitive salary package
• Market-leading incentives (only for incentives-based roles)
• Strong emphasis on work/life balance
• Generous annual leave entitlement and private healthcare
• World-class learning & development platform and career development
• Preferential banking facilities for employees

There's never been a better time to join Emirates NBD.

We're one of the region's most recognisable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career.

It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.