Job closed
Ref: LP452-659
Job description / Role
Job Purpose:
• To provide personal banking solutions, complete client onboarding activities, manage daily interactions with new clients, identify and act on new sales leads and relationship development opportunities in line with agreed policies, processes and service standards in order to deliver superior service, build and grow the portfolio of assigned companies and deliver against agreed service and business targets.
Main Tasks and Responsibilities:
Volume Delivery
• Identify and act on new sales leads and relationship development opportunities with relevant cross sell, upsell and retention strategies in order to secure new business, contribute to and deliver against the agreed service and business targets
Client Support
• Complete client onboarding activities and manage daily interactions with new clients in line with agreed policies, processes and standards in order to ensure the provision of superior client service and client satisfaction
• Assist in coordinating service provisions with ADCB employees in other departments in order to ensure efficient turnaround of transactions and that clients’ enquiries and documentation needs are met in a timely manner
Policies, Processes, Systems and Procedures
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to clients and stakeholders
Self-Management
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
Customer Service
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Requirements
• At least 2 years of sales experience in a similar role in a financial institution or within the service industry.
• Should be able to handle target pressure.
• Experience in sourcing payroll accounts would be an advantage.
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.