Personal Shopper

Job description / Role

Job Purpose

To initiate and drive a specialist and personalized selection for exclusive customers and contribute to maximize customer satisfaction and customer loyalty

Functional Roles and Responsibilities

• Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
• Analyze consumer behavior and provide superior standards of customer service with an individual using a distinct personalized approach.
• Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
• Provide feedback to buyers on customer preferences
• Maintain confidentiality of customers' personal information and assure the information will be solely utilized for the store.
• Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.
• Develop, grow and establish relationships with customers resulting in the growth of the Personal Shopping customer database.
• Keep abreast of the market trends and competitor activities at all times

Requirements

Job Requirements:

Education/Certification and Continued Education:
• High School or "O" Levels

Years of Experience:
• 3-5 years retail experience of premium/lifestyle brands

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.