Pet Relocation Advisor

italent

Dubai, UAE

Ref: NP090-976

Job description / Role

Employment: Full Time

Responsible for communicating with potential customers, via phone, email and in person, putting them at ease while explaining the process, requirements and planning for their pet’s relocation. As well as the custom service aspect, the position also involves administration in processing and checking the documentation for health certificates and permits etc.

Person Specification:
- Cultivating a high-level understanding of the pet relocation and pet travel industries.
- Managing customer accounts using existing CRM, including entering comprehensive data, setting timelines for tasks, and tracking progress for timely follow-up.
- Researching international requirements including country-specific government regulations, import/export laws, and airline routing.
- Coordinating with agents and vendors to put together travel timelines for clients’ pets.
- Maintaining contact with clients prior to their move to answer questions, review vet documents, and schedule pickup and delivery times. Sometimes also visiting client sites to make sure the documentation and pet are compliant.
- Updating clients on the status of their pet relocation, including flight departures, arrivals, delays, and other important move-day information.

Requirements

- At least 2 years’ experience in customer service, account management or similar area
- Experience with any CRM software
- Outstanding verbal and written communication skills in English.
- Excellent data entry skills with high levels of accuracy
- Demonstrated ability to manage stressful, time-sensitive situations and a problem-solver and multi-tasker
- UAE Driving License.

Salary – AED 9,000 to AED 12,000 per month

About the Company

italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.

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